kubario Refund Policy

This Refund Policy covers paid subscriptions and paid add-ons for "kubario" (https://www.kubario.com), provided by HOMUTA HOLDINGS INC.. See also our Terms of Service.

Article 1 (14-day money-back guarantee)

For paid subscriptions and paid add-ons, if you contact us within 14 days of the transaction completion date (purchase date or billing date), we will provide a full refund for any reason. This 14-day refund guarantee is unconditional.

Article 2 (Cancellation)

You may cancel a paid plan at any time from Plan & billing in your dashboard. Cancellation stops future renewals and is separate from a refund request. If a paid period remains, you can continue using paid features until that period ends.

Article 3 (How to request a refund)

To request a refund, email us at [email protected] from your registered email address and include your plan, billing date, and amount. If you purchased through Paddle, you can also request a refund via the links in your purchase confirmation email or at https://paddle.net.

Article 4 (Refund processing)

Approved refunds are returned to the original payment method whenever possible. Processing time may vary by payment method.

Article 5 (Mandatory consumer rights)

Nothing in this Policy limits your mandatory rights under applicable consumer protection laws. Where local law provides greater protection, that protection applies.

Article 6 (Paddle as Merchant of Record)

For orders placed through Paddle.com, Paddle.com is the Merchant of Record. Customer service inquiries and returns for those orders are handled under Paddle’s processes.

Article 7 (Contact)